Returns & Exchanges

At Utz Quality Foods, we strive for every snack to arrive fresh and delicious; if you are unsatisfied with your order, we offer a 30-day window for returns or replacements. Due to the perishable nature of our products, please contact our support team to resolve any quality or shipping concerns.

Return Process

• 1.
  Contact Customer Care

  Reach out to our Utz support team within 30 days of receipt with your order number and a brief explanation of the issue.

• 2.
  Provide Proof of Purchase

  Submit a photo of the product packaging and any shipping damage to help us verify the quality concern and expedite your request.

• 3.
  Receive Return Authorization

  Once reviewed, our team will provide a Return Merchandise Authorization (RMA) or confirm if a physical return of the snacks is necessary.

• 4.
  Processing Refund or Replacement

  After approval, we will either ship a fresh replacement of your favorite snacks or issue a full refund to your original payment method.